We’re here to help your pets when they’re sick, and when they’re well.
We’re here for your pets
Frankston Heights Veterinary Centre was established in 1995 with the aim of providing the best of care for pets, both in sickness and in health.
With facilities, services and knowledge allowing for the highest standard of veterinary care, we extend a friendly and professional welcome to all.
Extremely unprofessional and racist behaviour from two staff members, one senior nurse and one junior staff, they were both very attacking, unkind, and emotionally abusive. The clinic claims to have apologised for the incident, however, their apologies were backhanded and took no real accountability. The clinic manager claimed there was a misunderstanding due to the customers ‘accent’ - apparently this gave her staff members the right to be abusive to the customer.These staff were claimed to be their ‘most professional & kindest’, by their clinic manager. Absolutely disgraceful.I would suggest you address this issue with your staff asap & invest more time and efforts in quality customer service training to ensure no future customers are harmed by your lack of.
Young girl working at reception on 18/11/24 was racist to my mother who has a thick accent and made her cry. My mother was 5 minutes late which turned into an additional 5 minutes as she was waiting for 2 big dogs to leave the clinic before she came in (she has been attacked by a large dog in the past which caused fear of big dogs). She acknowledged she was late when she walked in and said she was happy to wait. The girl at reception attacked her and told her to “stop being rude”. The funny thing is my mother was not rude, her accent is very strong, she literally said she is happy to wait and was trying to suggest other options such as having just a shorter appointment, however due to her accent it may have come across as blunt which clearly the girl took personally and to heart which is unprofessional at the least and racist at the most. Another nurse came out and immediately ganged up on my mother as well, I believe trying to “protect” the younger and clearly new girl. My mother of course left shortly after and was in tears sobbing in the car which caused her to almost get into a car accident as she was flustered from the ridiculous dramatics of the workers due to miscommunication.
My cat has been here a few times, most recently for a pretty major health scare, which luckily turned out to be nothing more than that. The vets and nurses I've seen handle us with care and patience, from the waiting room to the consultation room, and even over the phone for post procedure check ups.
Highly recommend going elsewhere. Very expensive and deceitful business that hides costs.
First time bringing Shadow to this vet and couldn’t be more happier. They made sure he was comfortable and the service was very good. Would recommend
Always a great experience with everyone. Thanks Will as always for your kindness and great care of our two babies . Jeremy & Sabrina
Awesome Veterinarian, there service to date has been great and the staff is always friendly and helpfull. The Vet's are also very professional.
We can’t express enough our gratitude for the love, kindness and care shown to our beautiful Bella by Dr. Tara.Her honesty and compassion helped our gorgeous girl enjoy her almost 17yr old puppy life right up to her last moments.We are eternally grateful, Tara, thank you! 💜
The nursing staff and vets really care for you pets and communicate well with the owner.We have just had to take our cat to be checked ad he was fitting and then today to have him put to sleep after what looks like blood clots.Both vets and the nursing staff were fantastic and understanding.Just taken our dog after sickness. The team were fantastic
Could not recommend more highly. We have a kelpie x border collie with high anxiety (including separation) that Will has been amazing with. He has supported us on the journey of making the vet visit not only manageable but has invested the time in building a relationship with our loved dog who now looks forward to seeing Will. We are so grateful that Will has spent the time getting to know him so he can be handled and looked after. Thank you will and team for going above and beyond.
Good place to get your pet's needs sorted. They're always stocked, friendly and happy to help.
Lovely staff and Vets. They will always see you on short notice. Undergoing renovations at the moment. Easy parking
Dr Veena was amazing. We had to put our girl to sleep and Dr Veena was so caring and kind. In the prior appointments her advise was clear and honest which was a nice change from other vets we had seen. The reception staff had put out a lovely sign and candle while we were in the appointment having her out to sleep which was so thoughtful. Dr Veena and the team made a painful experience as easy as they could which we are very grateful for.
So much appreciation for Dr Veena who was the most kind and caring soul when we had to put our beautiful dog Obi to sleep, she showed so much professionalism and compassion, and was so gentle and considerate throughout the process. Thank you
Just thank you and thank you and thank you againMy poor little sausage dog is now gone - with the help of these absolutely lovely and caring peopleDr will is just the most amazingly sensitive man - even offering a chat if I need as my little girl was my worldThis business is made from old school morals and manners - putting their clients needs above their own !!Even though they where flat out and busy after the long holiday - Dr Will never rushed us for a minute - leaving us to spend some time together before she was goneBloody amazing guysJust simply thank you
I am grateful to have found FHVC and commend you ALL for your outstanding service, knowledge and skills! The friendliness, efficiency and client-centric approach of everyone I've dealt with at FHVC has been impressive and I thank you all.
I love these guys! My pets see Dr Will who is one of the kindest humans I know. FHV honestly care about the best treatment for your pets and their owners circumstances. The nurses are super lovely and compassionate and I would not take my pets anywhere else….ever
Dr Will is amazing. I don’t mean the ordinary kind of amazing, I mean the outstanding kind of amazing. As a human he’s kind and empathetic and as a vet he is the same. He takes great care of my anxious dog and my anxiety in such a calming and friendly manner, so lucky to have him as my vet can’t recommend him any enough.
We called up today after our cat swallowed part of a balloon. The receptionist was very helpful in first talking with the vets to determine that yes, we should come in. We were seen immediately, and given clear options (including quote) by the vet, who handled our cat with care. We elected for our car to be admired for the afternoon to induce vomiting, and the balloon was safely extricated. When we collected our cat 3 hours later he was calm and the bill, which was very fair, came to less than the quote. We were very happy with the support provided today on our first encounter with this practice. Thank you very much!
Dr Simone is a fabulous vet. She was able to help my German shepherd with his skin and arthritis issues after many years of futile attempts with other vets. Her caring and knowledgeable nature is second to none. My boy has a clear bill of health after 2 weeks if seeing Dr Simone. I highly recommend Frankston Heights Vet Clinic. Thank you Dr Simone for all your help and guidance. Cooper sends his most grateful thanks too 😊
I've been going here for years, think my dogs have seen most of the staff by now, and I've always been impressed by the level of care and attention to detail shown no matter who we book with. Whether a standard appointment, or an emergency, they have been extremely helpful. Would recommend to others without hesitation.
Vets were pretty good. Receptionist was super lovely. Only issue was they don’t have a bathroom and I was kept waiting for ages.
I just had my first appointment at this clinic on the recommendation of my sister in law and myself and my 11 week old pup felt so comfortable and at ease. From the admin staff to the nurses to the Vet (Will) everyone was just lovely and engaging. Nothing felt rushed. I know many other people who cannot speak highly enough about the team here and I look forward to a long relationship with the clinic. Thanks so much team and keep up the amazing work
Great Veterinary Clinic, Friendly Caring and Loving Vet's, Lovely Nurses and staff, Lucy and Matt saw Bethy and Puff-Diddy through to the end and helped Two Face with ear cancer so that he can enjoy what should be a few more years and they've always continued contact after our losses and sent us beautiful cards and seed packs to plant in their honer, We will be sticking to Frankston Heights Veterinary Clinic for the health of our 1 remaining pet as they are so caring, Thanks
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Opening Hours
Monday: 8am – 6pm
Tuesday: 8am – 6pm
Wednesday: 8am – 6pm
Thursday: 8am – 6pm
Friday: 8am – 6pm
Saturday: 8am – 4pm
Sunday: Closed
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